chapter 1
what is management
The process of coordinating resources efficiently and effectively to achieve organizational goals
four functions of management
○ Planning: Formulating strategy to achieve goals
○ Leading: guiding/communicating ideas and motivating
○ Organizing: designing work activities and assigning tasks
Controlling: problem resolution, assessing progress and maintaining business standards
3 keys to isolated managment
- motivation and productivity
- Trust
- healthy culture
informational roles
monitor: internal/external environments to gather useful information
disseminator: share information they gained while monitoring.
spokesperson: transmit information to people outside their authority.
Decisional roles
Negotiator: with customers, employees, departments.
disturbance control: handle conflict, like a dispute between two workers
resource allocator: decides how resources are allocated
entrepreneur: develops and initiates new projects
interpersonal roles
figurehead: symbolic (distribute reward)
leader: motivating, training, coordinator
liason: develop relationships outside authority
scientific management
- standardize work: employing a specific way to do the job for maximum efficiency
- supervising workers: workers cannot manage themselves
- motivation: money is motivation, performance = pay
administrative managment
division of work: breaking down and assigning work
unity of command: report to a single boss
esprit de corps: team spirit to boost org cohesiveness
goals of org: company goals take priority
Bureaucratic management
Rules and procedures: stable rules that every employee must follow
hierarchy of authority: positions ranked according to power
impersonality: follow rules, not personal biases
division of work: splitting work creates efficiency
selection and promotion: hiring from ability, promoting from performance
Behavioural management
Elton Mayo: Hawthorne effect
Mary Parker: coordination, self-management, collaboration and decision-making should be done by those doing the work
Chester Bernard: communication with employees and establishing goals