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2400 chp 10

effective communication

- take the time
- have empathy for other people

- do the confuse person with the problem

- say what you feel

- listen actively

- give timely and specific feedback

- tell a story

downward communication

flow of info from top to bottom of org

upward communication

flow of info from bottom to top of org

Horizontal communication

between org units or departments, usually for coordinating

upward filtering

people afraid management will use info against them

downward filtering

time pressure or lack of attention to detail

pros and cons of grapevine

pros
- timely source of info

- substitute for formal communication

- test employees reaction to formal commitments


cons

- rumours

humour pros cons

pros
- fun happy space

- acceptance

- decrease social distance


cons

- inappropriate jokes mean lack of competence

Differences in male and female communication styles

- getting credit - men blow their horn
- confidence - men more confident

- asking questions - men ask less

- apologies - men think of it as weakness

- feedback - men blunt and straightforward

- compliments - men interpret literally

- managing up and down - men talk more to surperiors

- indirectness - women give less direct orders

cross-culture communication challenges

Language differences: same language does not mean perfect communication

Non-verbal communication challenges:

- facial expressions, gase, gestures, touch


Etiquette and politeness challenges: cultures respond to situations very differently

social media pros and cons

pros
- organizational communication

- knowledge sharing

- collaboration

- innovation

- employees feel connected


cons

- cyberloafing

- cyberbullying

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