2400 chp 10
effective communication
- take the time
- have empathy for other people
- do the confuse person with the problem
- say what you feel
- listen actively
- give timely and specific feedback
- tell a story
downward communication
flow of info from top to bottom of org
upward communication
flow of info from bottom to top of org
Horizontal communication
between org units or departments, usually for coordinating
upward filtering
people afraid management will use info against them
downward filtering
time pressure or lack of attention to detail
pros and cons of grapevine
pros
- timely source of info
- substitute for formal communication
- test employees reaction to formal commitments
cons
- rumours
humour pros cons
pros
- fun happy space
- acceptance
- decrease social distance
cons
- inappropriate jokes mean lack of competence
Differences in male and female communication styles
- getting credit - men blow their horn
- confidence - men more confident
- asking questions - men ask less
- apologies - men think of it as weakness
- feedback - men blunt and straightforward
- compliments - men interpret literally
- managing up and down - men talk more to surperiors
- indirectness - women give less direct orders
cross-culture communication challenges
Language differences: same language does not mean perfect communication
Non-verbal communication challenges:
- facial expressions, gase, gestures, touch
Etiquette and politeness challenges: cultures respond to situations very differently
social media pros and cons
pros
- organizational communication
- knowledge sharing
- collaboration
- innovation
- employees feel connected
cons
- cyberloafing
- cyberbullying