Part 1: Fundamental Techniques In Handling People
Part 2: Six Ways to Make People Like You
Part 3: How to Win People to Your Way of Thinking
Part 4: Be a Leader: How to Change People Without Giving Offense or Arousing Resentment
1. **Don't Criticize, Condemn, or Complain**
2. **Give Honest and Sincere Appreciation**
3. **Arouse in the Other Person an Eager Want**
1. **Become Genuinely Interested in Other People**
2. **Smile**
3. **Remember Names**
4. **Be a Good Listener, Encourage other to talk about themselves**
5. **Talk in Terms of Others' Interests**
6. **Make Others Feel Important Sincerely**
1. **The Only Way to Get the Best of an Argument Is to Avoid It**
2. **Show Respect for the Other Person’s Opinions. Never Say “You’re Wrong”**
3. **If You Are Wrong, Admit It Quickly and Emphatically**
**4. Begin in a Friendly Way**
**5. Get the Other Person Saying “Yes, Yes” Immediately**
**6. Let the Other Person Do a Great Deal of the Talking**
**7. Let the Other Person Feel That the Idea Is His or Hers**
**8. Try Honestly to See Things from the Other Person’s Point of View**
**9. Be Sympathetic with the Other Person’s Ideas and Desires**
**10. Appeal to the Nobler Motives**
**11. Dramatize your ideas**
12. **Throw down a challenge**
1. **Begin with praise and honest appreciation.**
2. **Call attention to people mistakes indirectly**
3. **Talk about your own mistakes before criticizing the other person**
4. Let the other person save face