SOPs
What is the response to an emergency equipment and security callback?
door number, name, emergency equipment and security checks complete, door disarmed, rafts fitted
What are we looking for on passenger boarding passes?
date, flight number and seat number
How do we prepare for depature?
closing overhead lockers, making sure seats are upright and locked, chargers out of ife, overwing briefing, securing galley and locking lavatory
What is the response to a door arming PA?
door number, name, door armed and crosschecked
What is the response to a secure for takeoff callback?
door number, name, cabin and galley secured for take off
What is done during silent review and what does it stand for?
OLDABC
Operations of exit
Locations of emergency equipment
Drill (impact)
Able bodied and disabled passengers
Brace positions and Signals
Commands
What is the response to a seat belt PA?
door number, name, seated and secured
What is a sterile flight deck used for?
reducing the potential for flight crew distraction, during depature and approach phases
What is a sterile cabin used for?
reducing the potential for distraction amongst cabin crew members during the takeoff and landing phases of flight
When does a sterlie flight deck commence during takeoff?
last door closed-commence takeoff roll-
gear up-seat belt sign off
When does the Safety related issues phase begin during takeoff?
between the last door closing - commencement of take off
AND between gear up - seat belt sign turning off
When are the NO CONTACT phases in flight?
(takeoff) - between commencement of takeoff and gear up
(landing) - between gear up and A/C stops OR turns of R/way
When does the Safety related issues phase commence during landing?
between the prepare the cabin PA - gear down AND
A/C stops or turns of R/way - A/C at terminal
When does Sterile Cabin commence during takeoff?
commences after the cabin secure for takeoff callback until the seat belt sign is off
When does Sterile Cabin commence during landing?
commences when the seat belt signs are illumintaed for landing to when the aircraft stops at termina, doors DISARMED and seat belt signs are extinguished
What do the different colours on the master panels mean?
Blue - Passenger
Pink - Crew
Orange - Lavatory
What are the 3 different numbers on the handset and what do they mean?
2 - flight crew
5 - cabin crew
8 - PA
What does pushing 222 on the handset mean?
It informs the flight crew that the cabin is good to go
What are the two different door modes and what do they mean?
ARMED - safety equipment (slide) is in place and will eject if door opens
DISARMED - no safety equipment (slide) will eject if door opened
How do we know that refuelling is happening?
smoke signs are on and seat belt signs are off
How far can you move if refuelling is happening?
4 rows if in economy
3 rows if in business
What is the minimun compliment for cabin crew while boarding?
3.
2 on each door and 1 floater
What is the minimun compliment for cabin crew?
4.
What does H.O.T stand for?
Hidden
Obviously suspicious
T (not) typical
If passengers are boarding via aerobridge during refuelling can they use PEDs?
Yes.
If passengers are boarding via stairs during refuelling can they use PEDs?
No
If you are R2P what are your responsibilites when youre doing emergency equipment and security check?
Rafts
Locking overwing exit seats
If a door arming/disarming callback is said who picks up the phone first?
R2 and L2
What will you see if no rafts are fitted?
Security seals
What do you have to do before hanging up the handset?
Push the reset button
What does PTT mean on the handset?
Push to talk
Where are approved stowage areas for carry on?
Overhead lockers, dog box, coat lockers, galley
How do you access the flight deck?
1. Dial 2 on the handset
2. Identify yourself
3. State password
4. Reason for entry
5. Request permission
6. 2 mins to get to flight deck
7. Keypad
8. Check behind you before opening door
What must you do before exiting the flight deck?
Check the peep hole
How long are the intervals in which you musrt contact/update the flight deck?
20-30mins or as agreed by captain
What are the two different types of Unanticipated Turbulence?
Light and Immediate safety hazard
What does S.T.A.R stand for?
Stop
Think
Act
Review
What are the steps when arming a door?
1. STAR
2. red warning strap
3. flat hand on the handle
4. move girt bar into floor brackets
5. review and crosscheck
What do you do when disarming a door for ground staff?
1. confirm door is disarm
2. give 2 firm knocks + thumbs
3. crack door
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