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SOPs

What is the response to an emergency equipment and security callback?

door number, name, emergency equipment and security checks complete, door disarmed, rafts fitted

What are we looking for on passenger boarding passes?

date, flight number and seat number

How do we prepare for depature?

closing overhead lockers, making sure seats are upright and locked, chargers out of ife, overwing briefing, securing galley and locking lavatory

What is the response to a door arming PA?

door number, name, door armed and crosschecked

What is the response to a secure for takeoff callback?

door number, name, cabin and galley secured for take off

What is done during silent review and what does it stand for?

OLDABC

Operations of exit

Locations of emergency equipment

Drill (impact)

Able bodied and disabled passengers

Brace positions and Signals

Commands

What is the response to a seat belt PA?

door number, name, seated and secured

What is a sterile flight deck used for?

reducing the potential for flight crew distraction, during depature and approach phases

What is a sterile cabin used for?

reducing the potential for distraction amongst cabin crew members during the takeoff and landing phases of flight

When does a sterlie flight deck commence during takeoff?

last door closed-commence takeoff roll-
gear up-seat belt sign off

When does the Safety related issues phase begin during takeoff?

between the last door closing - commencement of take off
AND between gear up - seat belt sign turning off

When are the NO CONTACT phases in flight?

(takeoff) - between commencement of takeoff and gear up
(landing) - between gear up and A/C stops OR turns of R/way

When does the Safety related issues phase commence during landing?

between the prepare the cabin PA - gear down AND
A/C stops or turns of R/way - A/C at terminal

When does Sterile Cabin commence during takeoff?

commences after the cabin secure for takeoff callback until the seat belt sign is off

When does Sterile Cabin commence during landing?

commences when the seat belt signs are illumintaed for landing to when the aircraft stops at termina, doors DISARMED and seat belt signs are extinguished

What do the different colours on the master panels mean?

Blue - Passenger
Pink - Crew

Orange - Lavatory

What are the 3 different numbers on the handset and what do they mean?

2 - flight crew
5 - cabin crew

8 - PA

What does pushing 222 on the handset mean?

It informs the flight crew that the cabin is good to go

What are the two different door modes and what do they mean?

ARMED - safety equipment (slide) is in place and will eject if door opens
DISARMED - no safety equipment (slide) will eject if door opened

How do we know that refuelling is happening?

smoke signs are on and seat belt signs are off

How far can you move if refuelling is happening?

4 rows if in economy
3 rows if in business

What is the minimun compliment for cabin crew while boarding?

3.
2 on each door and 1 floater

What is the minimun compliment for cabin crew?

4.

What does H.O.T stand for?

Hidden
Obviously suspicious

T (not) typical

If passengers are boarding via aerobridge during refuelling can they use PEDs?

Yes.

If passengers are boarding via stairs during refuelling can they use PEDs?

No

If you are R2P what are your responsibilites when youre doing emergency equipment and security check?

Rafts
Locking overwing exit seats

If a door arming/disarming callback is said who picks up the phone first?

R2 and L2

What will you see if no rafts are fitted?

Security seals

What do you have to do before hanging up the handset?

Push the reset button

What does PTT mean on the handset?

Push to talk

Where are approved stowage areas for carry on?

Overhead lockers, dog box, coat lockers, galley

How do you access the flight deck?

1. Dial 2 on the handset
2. Identify yourself

3. State password

4. Reason for entry

5. Request permission

6. 2 mins to get to flight deck

7. Keypad

8. Check behind you before opening door

What must you do before exiting the flight deck?

Check the peep hole

How long are the intervals in which you musrt contact/update the flight deck?

20-30mins or as agreed by captain

What are the two different types of Unanticipated Turbulence?

Light and Immediate safety hazard

What does S.T.A.R stand for?

Stop
Think

Act

Review

What are the steps when arming a door?

1. STAR
2. red warning strap

3. flat hand on the handle

4. move girt bar into floor brackets

5. review and crosscheck

What do you do when disarming a door for ground staff?

1. confirm door is disarm
2. give 2 firm knocks + thumbs

3. crack door

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