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It is process by which a hotel formally registers the arrival of a guest for a stay.
Checking - In
Important things needed in checking in the guest:
• PASSPORT(FOREIGN)/ GOVERNTMENT
ISSUED VALID ID (LOCALS) REGISTRATION
• Hotel Confirmation Letter or Confirmation
number
• CASH OR CREDIT CARD FOR GUARANTEED
DEPOSIT AND ROOM SETTLEMENT.
Check-in procedure must be done within
3-5 minutes
------- must be required from the guest upon check in.
Valid ID (identification card)/passport
Check-in time is at
2:00PM
All occupants of the room must be
registered.
are not allowed if not accompanied by an adult.
minors
----------- must be verified.
Available guest information
--------- must be secured.
Cash deposit or credit card guaranteed
--------- must be reconfirmed (Rate, room type, departure date, airport transfers, wakeup call etc.
Reservation details
must be reconfirmed
Guest preference
CHECK-IN POLICY
1. Check-in time is at 2:00PM
2. Check-in procedure must be done
within 3-5 minutes.
3. All occupants of the room must be
registered.
4. Valid ID (identification card)/passport must
be required from the guest upon check in.
5. Minors are not allowed if not accompanied
by an adult.
6. Cash deposit or credit card guaranteed
must be secured.
7. Available guest information must be
verified.
8. Reservation details must be reconfirmed.
(Rate, room type, departure date, airport
transfers, wakeup call etc.
9. Guest preference must be reconfirmed
FORMS USED DURING CHECK – IN
1. REGISTRATION FORM
2. CASH CREDIT VOUCHER
3. Assumption of Liability
4. Welcome Drink Coupon
It is the binding contract between guest and hotel.
REGISTRATION FORM
It contains vital guest’s information like name, address, passport number, date of birth and signature.
REGISTRATION FORM
The basic document that is being filled-up upon check-in.
REGISTRATION FORM
The duplicate copy is attached to the cash deposit, either for safekeeping of foreign currency or for endorsement to the cashier.
CASH CREDIT VOUCHER
The original copy goes to the guest and is retrieved upon release of deposit and / or upon check-out.
CASH CREDIT VOUCHER
Issued by Reception as a receipt for cash deposits.
CASH CREDIT VOUCHER
The guest signifies his approval of the arrangement, by signing.
Assumption of Liability
Form which indicates that the charges of a particular guest are to be assumed by a second guest or room.
Assumption of Liability
It may also be
given to a guest whose room is still dirty
upon arrival.
Welcome Drink Coupon
A coupon given to group as part of amenity upon check-in.
Welcome Drink Coupon
CHECK-IN STANDARDS
• All guests are immediately
acknowledged, greeted and welcomed with a smile as soon as
they approach the Front Desk
• Room assigned meets the
requirements of the guest.
• Room rate, departure date and time
are reconfirmed.
• Billing arrangement is reconfirmed.
• Parcels and messages are handled to
guest upon registration.
• Wake-up call, flight reconfirmation
and transportation service are
offered.
• Bell service assistance is offered.
• Hotel staff wishes guests a pleasant
stay.
• Guests are escorted to the room by
the FOAs or Concierge when
necessary.
PROCEDURES IN CHECKING-IN
1. Greet guest/s with a smile and
maintain eye contact
2. Ask for the guest’s last name
3. Reconfirm the guest’s name by
mentioning the full name
4. Welcome guest to the hotel.
5. Ask guest/s to fill-out the
Registration Form.
6. Reconfirm guest type of room
reserved and number of guest in the
room.
7. Reconfirm the room rate, departure
date and time.
8. Reconfirm Billing arrangement.
9. Establish the mode/manner of
payment.
10. Check for traces and messages.
Ensure to hand in messages or
parcel received for guest.
11. Offer wake up call, flight re-
confirmation and transport service.
12. Issue (2) copies of room keys to the
guest and provide information about
the inclusions of his stay such as the breakfast venue, timings and as well
as the WIFI access. Also, do not
forget to inform the guest that all
rooms are non-smoking and that
there will be a penalty of Php5000
should they smoke inside the room.
13. Advise the guest that our Bell
service staff will assist him with his
luggage.
14. Thank the guest and wish him a
pleasant stay.
15. Escort guest to the room when
necessary.