an accessible and welcoming environment
addressing own predjudices
all servoce users have needs cared for
celebrating diversity
challeging discrimination
compensating for negative effects
aiding expression
balancing rights
consistent care
dealing with conflict
enabling individuality
fostering dignity and independence
risk assessments
reporting and recording accidents and incidents
protect from infection and abuse
provide first aid
control of substances
complaint procedures
the 5 ls
language
location
low income
lack of resources
lack of communication
having a range of specialists involved to meet all needs
holistic care
ensuring gaps in care are adressed
coordinating services
confidentiality
data protection principles
recording and storage of data
-they must follow codes of conduct/practice or they could lose their registration
- they must follow revalidation
- they must follow safeguarding regulations to keep patients safe
- they must follow whistleblowing procedures if they observe poor care
- line managment
- external inspection by relavent agencies
- whistleblowing
- service user feedback
- criminal investigations
-making sure staff follow codes of conduct/practice
-investigating complaints
-suspention or removal from the register
-organisations such as NMC,HCPC,GMC
-continuing professional development and revalidation
- the cqc or ofsted
- the inspection of care services
- requiring or recommending improvements
- issuing a warning notice that says what improvements must be made
- making changes to the care services registration
- providing staff training sessions
- making sure staff are aware of the codes of practice
- reviewing the staff members work and identifying their training needs
- suppoting union members
- charities and patient groups
- advocacy
- complaints policies
- whistleblowing policies
- involve the family in care family
- refering to charities/support groups
- acting as an advocate
- providing infromation
- offering respite care