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tim exam 1

what to tlak about with anti discriminatory practice

an accessible and welcoming environment
addressing own predjudices

all servoce users have needs cared for

celebrating diversity

challeging discrimination

compensating for negative effects

what do you talk about if the topic is empowerment

aiding expression
balancing rights

consistent care

dealing with conflict

enabling individuality

fostering dignity and independence

what do you talk about if the topic is how to keep the patients safe

risk assessments
reporting and recording accidents and incidents

protect from infection and abuse

provide first aid

control of substances

complaint procedures

what do talk about if the topic is the barriers to accessing services

the 5 ls
language

location

low income

lack of resources

lack of communication

what do you talk aboit if the topic is multi- disciplinary working

having a range of specialists involved to meet all needs
holistic care

ensuring gaps in care are adressed

coordinating services

what do you talk about if the topic is information managment

confidentiality
data protection principles

recording and storage of data

what to talk about if the topic is how members of staff are accountable

-they must follow codes of conduct/practice or they could lose their registration
- they must follow revalidation

- they must follow safeguarding regulations to keep patients safe

- they must follow whistleblowing procedures if they observe poor care

what to talk about if the topic is how staff are monitored

- line managment
- external inspection by relavent agencies

- whistleblowing

- service user feedback

- criminal investigations

what to talk about of the topic is hoe staff are regulated by external agencies

-making sure staff follow codes of conduct/practice
-investigating complaints

-suspention or removal from the register

-organisations such as NMC,HCPC,GMC

-continuing professional development and revalidation

what to talk about if the topic id how a health or care service is regulated

- the cqc or ofsted
- the inspection of care services

- requiring or recommending improvements

- issuing a warning notice that says what improvements must be made

- making changes to the care services registration

what to talk about if the topic is responsibilities of an employer toward staff

- providing staff training sessions
- making sure staff are aware of the codes of practice

- reviewing the staff members work and identifying their training needs

- suppoting union members

what to talk about if the topic is representing a service users interests

- charities and patient groups
- advocacy

- complaints policies

- whistleblowing policies

what to talk about if the tooic is how staff can support the patients family

- involve the family in care family
- refering to charities/support groups

- acting as an advocate

- providing infromation

- offering respite care

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