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Sf ai associate last set

Cloud Kicks wants to create a custom service analytics application to analyze cases in Salesforce. The application should rely on accurate data to ensure efficient case resolution.

Which data quality dimension is essential for this custom application?

Consistency

What is an example of Salesforce's Trusted AI Principle of Inclusivity in practice?

Testing models with diverse datasets

Which type of bias results from data being labeled according to stereotypes?

Association

Which Einstein capability uses emails to create content for Knowledge articles?

Generate

Cloud Kicks relies on data analysis to optimize its product recommendations; however, CK encounters a recurring issue of Incomplete customer records, with missing contact information and incomplete purchase histories.

How will this incomplete data quality impact the company's operations?

The accuracy of product recommendations is hindered.

What are some key benefits of AI in improving customer experiences in CRM?

Fully automates the customer service experience, ensuring seamless automated interactions with customers

Cloud Kicks implements a new product recommendation feature for its shoppers that recommends shoes of a given color to display to customers based on the color of the products from their purchase history.

Which type of bias is most likely to be encountered in this scenario?

Societal

Which features of Einstein enhance sales efficiency and effectiveness?

Opportunity Scoring, Lead Scoring, Account Insights

Cloud Kicks wants to implement Al features on its Salesforce Platform but has concerns about potential ethical and privacy challenges.

What should they consider doing to minimize potential AI blas?

Implement Salesforce's Trusted AI Principles.

What is the main focus of the Accountability principle in Salesforce's Trusted AI Principles?

Taking responsibility for one's actions toward customers, partners, and society

A marketing manager wants to use AI to better engage their customers.

Which functionality provides the best solution?

Einstein Engagement

A customer using Einstein Prediction Builder is confused about why a certain prediction was made.

Following Salesforce's Trusted AI Principle of Transparency, which customer information should be accessible on the Salesforce Platform?

An explanation of the prediction's rationale and a model card that describes how the model was created

What is a key benefit of effective interaction between humans and AI systems?

Leads to more informed and balanced decision-making

What is a key characteristic of machine learning in the context of AI capabilities?

Uses algorithms to learn from data and make decisions

What is a possible outcome of poor data quality?

Biases in data can be inadvertently learned and amplified by AI systems.

A developer is tasked with selecting a suitable dataset for training an AI model in Salesforce to accurately predict current customer behavior.

What Is a crucial factor that the developer should consider during selection?

Size Size of the dataset

How does data quality impact the trustworthiness of AI-driven decisions?

High-quality data improves the reliability and credibility of AI-driven decisions, fostering trust among users.

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