an accessible and welcoming environment
addressing own predjudices
all servoce users have needs cared for
celebrating diversity
challeging discrimination
compensating for negative effects
aiding expression
balancing rights
consistent care
dealing with conflict
enabling individuality
fostering dignity and independence
risk assessments
reporting and recording accidents and incidents
protect from infection and abuse
provide first aid
control of substances
complaint procedures
the 5 ls
language
location
low income
lack of resources
lack of communication
having a range of specialists involved to meet all needs
holistic care
ensuring gaps in care are adressed
coordinating services
confidentiality
data protection principles
recording and storage of data