ENGMGMT EXAM
Organizational cultures influence how employees behave in an organization.
True
Strategic management is the set of manegerial decisions and actions that determines the short time performance of an organization
False
Most businesses have more than one objective to make a profit
True
The first step in the strategic management process is analyzing the external environment
False
Even without planning, departments and individuals always work together, allowing organizations to move efficiently toward its goals.
False
SWOT analysis includes an analysis of an organization's environmental opportunities and weaknesses.
False
Planning provides direction to managers and nonmanagers alike
True
Efficiency is concerned with the means of getting things done, while effectiveness is concerned with the attainment of organizational goals.
True
In today's world, organizational managers at all levels and in all areas need to encourage their employees to be on the look out for new ideas and new approaches.
True
In order to be considered a manager, an individual must coordinate the work of others.
True
Only first line managers and employees need to be concerned with being customer responsive.
False
Determining who reports to whom is part of the controlling function of management.
False
An organization's founder has little influence on its culture.
False
The general environment refers to environmental factors operating inside an organization.
False
A strong ethical culture is likely to have a powerful positive influence on employee behavior.
True
The set of obligations that an organization has to protect and enhance the societal context in which it functions is called its:
social responsibility
A(n) occurs when an employee's decision potentially benefits the individual to the possible detriment of the organization.
conflict of interest
A(n) plan is a general plan outlining decisions about resource allocation, priorities, and action steps necessary to reach the goals set by the top managers.
strategic
________ strategy is the set of strategic alternatives from which an organization chooses as it manages its operations simultaneously across several industries and several markets.
Corporate-level
_______ include things like a deep pool of managerial talent, surplus capital, a unique reputation and/or brand name.
Organizational strengths
In a Boston Consulting Group (BCG) matrix,_______ are businesses that have only a small share of a quickly growing market.
question marks
Which of the following strategies can help companies survive during the decline stage of the product life cycle?
Developing new products or services
Which of the following will help a company achieve an overall cost leadership?
Using simple inexpensive product packaging
Which of the following will be considered as an organizational strength in the context of SWOT analysis?
Surplus capital
________are probably the largest group of managers in most organizations, and are primarily responsible for implementing the policies and plans of an organization.
Middle managers
Which of the following is a Theory Y assumption?
People do not naturally dislike work.
________ is a normal process that leads to system decline.
Entropy
The scientific management perspective:
emphasized the importance of supervising workers.
When a manager answers a subordinate's question regarding the process of creating a report from raw data, he is relying on his ________ skills.
technical
A management process is considered to be effective when:
the right decisions are made and implemented.
When a manager writes a mail to a supplier apologizing for a delay in payment, he is most likely to be using his_______skills
communication
A business manufactures top-of-the-line cabinets. The_______ dimension of its general environment includes computer assisted design software that helps to convert wood and people's idea into lovely, functional cabinets.
technological
Hike and Loiters are two shoe manufacturers. Their products are similar, they are in the same price range, and their consumers keep switching between their products. This makes them:
competitors
The management of a company prevents its employees from meeting in groups of three or more. Which of the following would best describe these restrictions imposed by the management?
unethical
Which of the following terms represents a formal, written statement of the values and ethical standards that guide a firm's action?
Code of ethics
Scenario A: Relationship of Nonstop to Chatterbox
1. Nonstop is a free instant messaging and voice chat service that allows users to communicate with each other, using a microphone and/or a webcam, over the Internet. Its popularity is increasing and, as a result, the number of people using Chatterbox, another instant texting service, has decreased. Nonstop is a to Chatterbox.
competitor
Scenario B: Myrtle Wines
2. Myrtle Wines, a chain of wine retailers, has prepared guidelines that clearly specify how employees should interact with suppliers, customers, competitors, and other people associated with their business. These guidelines are documented and distributed at all Myrtle outlets. The guidelines prepared by Myrtle forms its_____
code of ethics
Scenario C: Unicorn Designs Inc.
3. Unicorn designs Inc., a software company, requires its employees to wear a specific color every day of the week. The colors for the weekdays are presently orange, red, green, yellow, and blue, respectively. The colors are changed from time to time and the employees are informed about it. The colors should be visible and could be on anything, like scarves, bags, ties, or socks. According to the management, the color coding system makes the company a vibrant and fun place to work. This decision of the management affects the ________.
organizational culture
Scenario D: Ethics Training
4. You are an employee of a very large company, Corporate Company. Several employees routinely have lunch at a local restaurant where most drink alcoholic beverages before returning to work. In addition to this inappropriate behavior, several male coworkers call female employees "babes" and freely use racial slurs. There have been many complaints and the company has decided to use these issues as ethical training examples.
Taken individually, specific instances of ethics training to reduce or eliminate unethical behaviors in an organization will _______
probably not have much impact
Scenario E Hydraliscious juices
5. Hydraliscious is a juice brand that sells a wide range of fruit juices that only uses organic ingredients, which is its uniqueness when compared with other brands. Even though Hydraliscious juices are highly priced, a lot of customers buy them because of the quality of the juices. Hydraliscious is most
likely to be using a(n)_________ strategy.
differentiation
Scenario F: Gadgetbug Inc.
Gadgetbug Inc. is known for its extremely efficient after-purchase service. None of Gadgetbug's competitors provide the same kind of customer service. Gadgetbug's _________ is described in the scenario.
distinctive competence
Scenario G: El Taco Grande
As the original owner of Taco Rocket, you have seen your business holdings grow substantially over the last ten years. The number of stores you own and franchise has grown by 200 percent and you own a number of companies in related and unrelated areas.
You purchased Shanghai Grill and Zorro Distributors after being in business for five years. What level of strategy integrates the strategies of your various business units?
corporate level
Scenario G: El Taco Grande
As the original owner of Taco Rocket, you have seen your business holdings grow substantially over the last ten years. The number of stores you own and franchise has grown by 200 percent and you own a number of companies in related and unrelated areas.
Recently, you also purchased a company that manufactures a new satellite dish, allowing you to enter into the cable television market. The business is profitable and growing, but the technological unknowns make it risky. BGC considers it a ________
dog
Scenario G: El Taco Grande
As the original owner of Taco Rocket, you have seen your business holdings grow substantially over the last ten years. The number of stores you own and franchise has grown by 200 percent and you own a number of companies in related and unrelated areas.
You now need to decide how to best manage and utilize the large number of assets represented by the numerous companies you own. For each SBU, you must create a_______stratefy to determine how your corporation should compete in each of its businesses.
corporate-level
Scenario H: Jordon's Skills
10. Jordon, a manager, realizes that many employees are leaving the organization. He identifies inconvenient work timings and some of the new employment policies as the causes. Jordon decides to introduce better policies and flexible work timings to reduce employee turnover. This scenario illustrates Jordon's _______ skills
diagnostic
Scenario I: Sarah's Skills
11. Sarah, a manager, has postponed the task of preparing a report as she has realized that she needs to meet a supplier immediately. This scenario illustrates Sarah's ________ skills
time-management
Scenario J: The Customer Meeting
Kelly, a production supervisor, is responsible for 10 employees who assemble components into a finished product that is sold to distributors. Kelly reports to Ben, a production manager, who in turn reports to Dan, a general manager, who reports to McKenna, a vice president of operations. Recently. McKenna asked Dan to have a meeting with Kelly and Ben regarding some customer concerns in the production area. The focus of the meeting was to judge the validity of the customer concerns, and to develop a specific plan to address these concerns.
12. What is the commonality among Kelly, Ben, Dan, and McKenna?
They all are managers.
Scenario J: The Customer Meeting
Kelly, a production supervisor, is responsible for 10 employees who assemble components into a finished product that is sold to distributors. Kelly reports to Ben, a production manager, who in turn reports to Dan, a general manager, who reports to McKenna, a vice president of operations. Recently. McKenna asked Dan to have a meeting with Kelly and Ben regarding some customer concerns in the production area. The focus of the meeting was to judge the validity of the customer concerns, and to develop a specific plan to address these concerns.
13. Ben and Dan are considered to be what level of management?
middle managers
Scenario H: Alpha Pharmaceuticals Inc.
Michael is the general manager of a production facility. In a routine day, Michael might meet with city officials or civic leaders about environmental issues due to the plant's presence in the community. After these meetings, he will then meet with the plant's functional managers to discuss the concerns expressed by the city representatives. Other times, Michael might meet with the production manager, Betty, and the human resource manager, Joyce, to discuss a complaint filed by one of the employees in a production department. Michael might also spend time on the Internet looking for new technologies that can be used in the production processes of his plant.
14. When Michael gains information from city officials or civic leaders to learn how the plant's operations may be affecting the environment, he is performing which management role?
monitor
Scenario H: Alpha Pharmaceuticals Inc.
Michael is the general manager of a production facility. In a routine day, Michael might meet with city officials or civic leaders about environmental issues due to the plant's presence in the community. After these meetings, he will then meet with the plant's functional managers to discuss the concerns expressed by the city representatives. Other times, Michael might meet with the production manager, Betty, and the human resource manager, Joyce, to discuss a complaint filed by one of the employees in a production department. Michael might also spend time on the Internet looking for new technologies that can be used in the production processes of his plant.
15. When Michael spends time on the Internet looking for new technologies that can be used in the production processes of his plant, he is performing which management role?
entrepreneur