QSMTH
Was first published in 1987 by ISO. It is a quality management system standards is designed to help organizations ensure that they meet the needs of customers and other stakeholders.
ISO 9000
Organizations depend on their customers and therefore should udnerstand current and future customer needs, should meet customer requirement and strive to exceed customer expectations.
Customer Focus
Leaders establish UNITY of purpose and direction of the organization. They should create and maintain the internal environment in which people can become fully involved in achieving the organization's objectives.
Leadership
PEOPLE at all levels are the essence of an organization and their FULL ENVOLVEMENT enables their abilities to be used for the organization's benefit.
Engagement of people
A desired result is achieved more efficiently when activities and related resources are MANAGED AS A PROCESS
Process approach
Improvement of the organization's overall performance should be a permanent objective of the organization.
Improvement
Effective decisions are based on the analysis of data and information
Evidence-based decision making
An organization and its EXTERNAL PROVIDERS ARE INTERDEPENDENT and a mutually beneficial relationship enhances the ability of both to create value
Relationship management
Is a set of Quality System requirements recently adopted by members of the automotive industry.
QS-9000
Is an ONGOING effort to improve products, services or processes.
Continuous Improvement
Is a business management strategy originally developed by Motorola, USA. A quality program that yields 99.997% accurate products or services.
Six-Sigma
6 Sigma Project 2 prpject methodologies by Deming's Plan Do Check Act Cycle
DMAIC, DMADV
Describes the handling of customer complaints within a company. Criticism is supposed to be evaluated in a way that is systematic and orderly, and used to create a positive impact.
Complaint management
Complaint management is supposed to reduce customer dissatisfaction and ideally even strengthen customer loyalty.
Customer Satisfaction
Through complaint management, customer feedback reaches the right departments and contributes to the improvement of the product or service.
Quality Assurance