chapter-10 Communication Management
1. 1. involves determining the information and communications needs of the stakeholders.
d. Planning communications
2. The output of the process is a communications management plan.
d. planning communications
3. Managing communications is part of the process of the project communication management.
b. executing
4. As a manager, you want to praise a team member, Phil, for doing a good job on a particular project. However, you know that Phil tends to be an introvert. Which of the following communication methods would Phil be most comfortable with?
a. Call Phil in for a private meeting to appreciate his work.
5. Research has indicated that in a face -to-face interaction, percent of information is through body language.
a. 58
6. Which of the following methods of communication is likely to be most effective for conveying sensitive or important information?
a. Short face -to-face meetings
7. As the number of people involved in a project , the complexity of communications .
d. increases, increases
8. The formula to determine the number of communication channels is , where n is the number of people involved.
a. n (n-1)/2
9. Using the formula for calculating the number of communication channels, how many channels would two people require?
a. 1
10. Using the formula for calculating the number of communication channels, how many channels would five people require?
b. 10
11. A team has 10 communication channels between its various members. Using the formula number of communication channels = n (n-1)/2, where n is the number of people in the team, the team has members.
a. 5
12. Which of the following is true of a project communications plan?
b. The communications plan should be part of the overall project management plan.
13. An example of push communication is .
c. voice mails
14. An example of pull communication is .
d. blogs
15. Which of the following is true of push communication?
c. Information is sent to recipients without their request.
16. Which of the following communication methods would be most appropriate for assessing the commitment of project stakeholders?
d. Meetings
17. According to the guidelines provided by Practical Communications, Inc., a(n) is a medium that is “excellent” for encouraging creative thinking.
b. e-mail
18. According to the guidelines provided by Practical Communications, Inc., a(n) is the most appropriate medium for giving complex instructions.
c. meeting
19. According to the guidelines provided by Practical Communications, Inc., a(n) is the most inappropriate medium for addressing negative behavior.
c. meeting
20. address where the project stands in terms of meeting scope, time, and cost goals.
b. Status reports
21. describe where the project stands at a specific point in time.
b. Status reports
22. describe what the project team has accomplished during a certain period.
a. Progress reports
23. predict future project status and progress based on past information and trends.
c. Forecasts
24. Which of the following questions is typically addressed by a project forecast?
a. How much more money will be needed to complete the project?
25. E-mail communication is most suited for:
d. communicating routine information.
26. A(n) is a Web site that enables anyone who accesses it to contribute or modify Web page content.
d. wiki
27. The line for any e-mail messages you write should clearly state the intention of the e-mail.
c. subject
28. Which of the following is a guideline that project managers should follow when communicating with their teams through e-mail?
b. If the entire message can fit in the subject line, put it there.
29. The items discussed in a(n) include reflections on whether project goals were met, whether the project was successful or not, the causes of variances on the project, the reasoning behind corrective actions chosen, the use of different project management tools and techniques, and personal words of wisdom based on team members’ experiences.
d. lessons -learned report
30. are a complete set of organized project records that provide an accurate history of the project.
a. Project archives