IDENTIFICATION
It divides the system in an organization.
BOUNDARY OF THE SYSTEM
It is used to determine the ratio of outputs to inputs in deciding the kind of improvement to use.
PRODUCTIVITY MEASUREMENT
It is one of the operations decisions that includes selection, hiring, firing, training, supervision, and compensation.
WORK FORCE
These are all the resources used to create goods/services.
INPUT
Information used to control the operation process.
FEEDBACK
A management approach that uses analytics and science to enhance labor productivity and economic efficiency.
SCIENTIFIC MANAGEMENT
This particular decision area determine the physical process used to produce or manufacture the product or service.
PROCESS
A component in the transformation model where goods/services are being made.
TRANSFORMATION PROCESS
It is the set of activities that creates goods and services through the transformation of inputs into outputs.
OPERATIONS MANAGEMENT
A decision area that is considered an
important responsibility that requires total organizational support.
QUALITY
___________ the process of using available knowledge to document the intended direction of a business and the actionable steps to reach its goals.
STRATEGY FORMULATION
___________ is an aspect of operations
management that is concerned with long term planning for a company's customer service and business strategies.
OPERATION STRATEGY
We define the organization’s _________ as its purpose―what it will contribute to society.
MISSION
This foundational step articulates the organization’s long-term aspirations.
VISION
_________ are plans for achieving goals.
STRATEGIES
STRATEGY
One of the levels of strategy involves determining how to structure the organization and coordinate efforts across business units to ensure alignment with overarching goals and optimize resource allocation.
CORPORATE LEVEL
One level of strategy focuses on how to target and retain customers while effectively competing with other organizations in your market.
BUSINESS LEVEL
One level of strategy involves outlining how you plan to grow and improve the organization through targeted initiatives, resource allocation, and performance metrics.
FUNCTIONAL LEVEL
These objectives are _________, measurable, achievable, relevant, and time-bound(SMART).
SPECIFIC
Diving deep into the market _________ ensures a comprehensive understanding of the current landscape, emerging trends, and customer preferences.
RESEARCH
It is a detailed description of material, part or product including their basic dimensions example physical dimension.
SPECIFICATION
This process begins with the motivation to achieve organizational goals, weather for a new business or product, or in response to factors such as government regulations, competitive pressures, customer needs, and new technologies.
DESIGN PROCESS
The view holds that the product should not only fit the market needs but have a technical advantage as well.
INTER-FUNCTIONAL VIEW
Is its impact on the quality of the final product.
DESIGN FOR QUALITY
According to this view, the market is the primary basis for determining the products a firm should make, with little regard to existing technology.
MARKET PULL
It is producing uniform products, where there is little or no variety or customization for the customer.
STANDARDIZATION
Those who make products or deliver services to customers, salespeople, and purchasing agent.
EMPLOYEES
It is the process of deconstructing a system, product, or software to understand its design, functionality, and underlying structure.
REVERSE ENGINEERING
This approach suggests that “you should sell what you can make”.
TECHNOLOGY PUSH
It is the approach of designing products and processes is an interactive process.
SIMULTANEOUS ENGINEERING
CONCURRENT ENGINEERING
It aims to improve product without increasing costs or to reduce costs without reducing the usefulness of the product for the customer.
VALUE ANALYSIS
VALUE ENGINEERING
It emphasizes the need for the efficient service systems.
PEOPLE TO SYSTEM LINE
It means bringing design and manufacturing engineering people together early in the design phase to simultaneously develop the product and the processes for creating the product.
CONCURRENT ENGINEERING
It is a focal point of all decisions and actions.
CUSTOMER
It utilized computer graphic for product design, where in designers can modify existing designs or create a new ones using devices like light pens, keyboards, or joysticks.
COMPUTER-AIDED DESIGN
CAD
It is a steps taken by customers during service delivery and it positioned at the top of the service blueprint.
CUSTOMER ACTIONS
It means every service is delivered in a cycle of service beginning with the point of initial customer contact and proceeding through steps or stages until the entire service is completed.
CYCLE OF SERVICE
It is a technique used for service innovation. This technique was first described by Lynn shostack.
SERVICE BLUEPRINT
It prolong the useful life of a product or service by improving it's reliability, reducing costs of producing it, redesigning it, or changing the packaging.
PRODUCT LIFE CYCLE
It influence customer's perceptions of service quality described at the top of the service blueprint.
PHYSICAL EVIDENCE
What type of process strategy is characterized by low volume and high variety products in place called “job shops”
PROCESS FOCUS
What strategy is use modules often involving assembly lines.
REPETITIVE PROCESS
It allows companies to produce goods ad
services tailored or individual or costumer desires while keeping the costs low.
MASS CUSTOMIZATION
What type of process strategy is used for very high-volume, They are also called continuous process.
PRODUCT FOCUS
LINE FLOW PRODUCTION
It is the upper limit or ceiling on the load that an operating unit can handle.
CAPACITY
It refers to the tasks, activities, training , skills, and experiences required to perform a job that have an impact on the actual output.
HUMAN CONSIDERATION
It is one of the factors to consider in developing capacity alternatives that refers to the flexible system design for potential long term benefits.
DESIGN FLEXIBILITY INTO SYSTEM
One of the techniques in evaluating capacity alternatives that focuses on the relationships between the cost, revenue, and volume of output.
COST VOLUME ANALYSIS
Constant regardless of the volume of output.
FIXED COST
The cost varies with the volume of output.
VARIABLE COST
This rating method is popular because a wide variety of factors from education to recreation to labor skills can be included.
FACTOR RATING METHOD
This type of office layout is to find the optimum trade-off between handling cost and warehouse space.
WAREHOUSING AND STORAGE LAYOUT
One of the issues in facility location is the location of the facility is close to the customers because of the ever-increasing need to be customer-responsive.
PROXIMITY TO CUSTOMER
The idea that sales vary directly with customer exposure to products. Thus, most retail store operations managers try to export customers to as many products as possible.
RETAIL STORE LAYOUT
An adequate road, rail, air, and sea
transportation is vital. Energy and
telecommunications requirements must also be met. In addition, the local government’s willingness to invest in upgrading infrastructure to the levels required may be an incentive to select a specific location.
INFRASTRUCTURE