ADMS 2400 chp 7
Cross-functional teams
Bring people with different specialties together to design or invent a product or service
- Composition of relevant skills
- Leadership
- Autonomy
- Rules and procedures
- Subordinate goals (outcomes achievable by collaboration)
Qualities of effective work team
- Team reflexivity
- Shared mental model (being on the same page)
- Psychological safety (belief that it's ok to take risks)
- Collective efficacy
- Resilience
role ambiguity
job goals are not clarified enough
Role conflict
Incompatible expectations
- Intra-sender: role giver gives role with incompatible expectations
- Inter-sender: Two or more senders
- Intra-role: several roles have incompatible expectations
- person-role: roles held by occupant don't fit personality
Problems with Status
- High-status talks to high status
- communication stall
- influence
group cohesiveness
degree to which group is attractive to members
factors influencing cohesiveness
Threats
Success
Member diversity (consensus)
Toughness to join
Size
self-managed work teams
those with minimal supervision and challenging tasks
- Size
- Stability
- Expertise
- Diversity of skills
Group development
- Forming (purpose)
- Storming (conflicts about responsibilities)
- Norming (resolution of conflict and consensus)
- Performing (energy for task accomplishment)
- Adjourning (downsizing)