ADMS 2400 chp 4
Hofstede study
Power distance: the extent to which a society accepts unequal power
Long/short-term orientation:
- long: perservarence
- short: personal stability
Masculine/Feminine
- gender roles or equality
Collective: interdependence and loyalty
Individualistic: independence and privacy
Uncertainty avoidance: extent to which society find uncertain situation uncomfotable
Job satisfaction
Disposition: related to personality
Mood and emotion:
- emotional labour: forced to display one emotion over real emotion
- emotional contagion: the spread of emotion or mood from one to another
Fairness:
- process: see the process to determine your outcome
- distributive: feel that outcome meets expectations
- interactional: informative communication about the outcome
Discrepancy: outcome wanted vs outcome obtained
dirty work
work with social stigma attached
less job satisfaction =
More absence
Less customer satisfaction
More turnover
- Honeymoon effect: bad aspects gone, but new ones yet to be discovered
More counter productive behaviour and performance
Organizational citizenship behaviour
Voluntary, informal behaviour that boosts organizational effectiveness
Organizational commitment
Affective: I want to be here
Normative: I feel like I should be here
Continuance: I need the money