Week 10 - Skin Care 1 - Client Consultation and Homecare
An esthetician should wait 1 week before making a following up phone call; any sooner and the client will not have had a chance to use the products and determine any concerns or confusion. tf
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The key to a successful skin care program is multiple cabine or professional treatments. tf
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As long as the client is receiving clinical treatments maximum results will be achieved regardless of whether or not the client is using the recommended homecare. tf
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The key to a successful skin care program is:
to see the client for more than one treatment
for the client to use the most expensive products
incorporating the spa's products into the client's regime
good record-keeping
To ensure the clients' understanding of the homecare routine, it is more important to demonstrate the homecare products being recommended during the post consultation than it is to provide written instructions tf
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When dealing with a client who objects to using the homecare products that you recommend you can recommend corrective products from your line and when they use up all of their present products they can replace them with the recommended products from your line. tf
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The five-minute close allows the esthetician to:
address a client's concerns that were written on the health form
make suggestions about optional treatments and products
discuss what the client would like to accomplish for the future all of the above are correct
The esthetician should NOT use the home care guide to:
put down all the client's own products
A home care guide is also known as a protocol and it provides the client with a routine of when to apply products and in what order. tf
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When selling a product effectively:
explain the features of the product, such as its ingredients, shelf life, etc.
educate clients on its personal benefits
Post-consultation and home care is the part of the facial that:
shows clients that you care about tgeir skin
Which of the following are characteristics of an effective home care guide?
attractive presentation
fill-in-the-blank format
a copy for the client's file at the spa
The goal of the closing consultation is to:
provide information in a straightforward and user-friendly manner
Ideally, the home care guide should include:
how and when to use daily products
the amount of product to use
your contact information
Which is NOT a step in post-consultation?
using a magnifying lamp
At the beginning of the post consultation address the client's initial reason for seeking treatment and explain what was found during the analysis and treatment. tf
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About what percentage of sales is generated from retail in a successful spa?
40%-45%
The post consultation should be used to develop a long term program and should discuss the use of high performance treatments and targeted products. tf
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Ideally, the home care guide should include how and when to use daily products, the amount of product to use, and your contact information. tf
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After discussing one or two results oriented treatments with the client and deciding on the one that the client would prefer, the key to a successful skin care program will be to see the client for more than just 1 treatment tf
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