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Oral Com

7 elements of communication

Source
Message

Encoding

communication model

Receiver

Decoding

Feedback

"communis" means Working Together

communicate

4 barrier in Effective Communication

1. emotional barrier
2. use of jargons

3. lack of confidence

4. noisy environment

7 C's

completeness
conciseness

consideration

concreteness

courtesy

clearness

correctness

receiver needs to hear everything for him to respond

completeness

start, direct and straight to the point

conciseness

speaker should always consider relevant information about her receiver

consideration

message is supported by facts and real life situation

concreteness

respecting the culture, value and belief of her receiver

courtesy

use of simple and specific word to express ideas

clearness

Good grammar eliminates negative impact on audience

correctness

individuals interact negotiate and create meanings

Ting-Toomey 1999

nine things to remember in intercultural communication

ethnic group
language

economic status

political institution

profession

religion

educational background

gender

age

they stated that the structures that explores now people experience cultural differences

DMIS the developmental model of intercultural sensitivity

according to her there are six stages

Bennett 2004

what are the six stages of Bennett 2004

denial
defense

minimization

acceptance

adaptation

integration

does not recognize cultural differences

denial

starts to recognize cultural differences

defense

Bank more on the universality of ideas rather than on cultural differences

minimization

appreciate the important cultural differences in behavior and values

acceptance

very open to words views when accepting new perspectives

adaptation

starts to go beyond their own cultures and see themselves and their actions based on multifarious cultural viewpoints

integration

-conveys thought message or ideas to receiver
-starting point of the communication

sender

subject matter of communication ideas feelings suggestions order

message

converting messages into communication symbol words pictures gestures symbols internal thoughts of the sender

encoding

path channel medium carrier of the message

Media

translating the encoded message into an effective language

decoding

received the message of the sender

receiver

process of reversal communication

feedback

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