BUS-Final exam
_________requires a manager to visit an earlier step in the strategic-
management process to revise actions if necessary.
The feedback loop
________ occurs when we form an impression of an individual based on a
single trait.
The halo effect
________ is the set of techniques used for implementing planned change to
make people and organizations more effective.
Organizational development
________ is the process by which a company compares its performance with
that of high-performing organizations.
Benchmarking
________ is the extent to which employees have positive or negative feelings
about various aspects of their work.
Job satisfaction
______is defined as monitoring performance, comparing it with goals, and
taking corrective action as needed.
Controlling
Type of change is reflected by Boeing increasing its cybersecurity infrastructure following a major data theft incident?
reactive
Which type of budget can be adjusted over time for changing environmental conditions?
variable
Which term represents all the ways people are unlike and alike?
diversity
Which term refers to the use of the Internet at work for personal use?
cyberloafing
Which source of power stems from managers' positions within the organization?
legitimate
Which source of power results from one's specialized knowledge?
expert
Which of these is characterized as someone who is being visionary, acting decisively, and putting people first?
leader
Which of the following would be considered a negative interpersonal trait often found in leaders?
Machiavellianism
Which of the following self-perceptions is diminished for individuals in boring, tedious jobs?
self-efficacy
Which of the following should you include in the conclusion of a speech?
a call to action
Which of the following is an example of nonverbal communication?
giving a high-five to your partner after you win a card game
Which management tool provides four indicators that can set goals and measure performance?
the balanced scorecard
Which leadership model requires managers to assess their own leadership orientation and level of situational control?
Fiedler's Contingency
Leadership model- effective leader makes desirable rewards, clarifies how employees achieve objectives, provides support
Houses path-goal
Which balanced scorecard perspective examines how the organization looks to shareholders?
financial
When discussing organizational structure, the terms narrow and wide are used to describe
span of control
What is a prerequisite to effective leadership?
transactional leadership
3 key principles of _ are: creating a unique valuable position, tradeoffs in competing, creating a fit among activities
strategic positioning
The managerial tools for____
include a SWOT analysis, forecasting, and
VRIO analysis.
organizational assessment
Boss Rob, told Tamara to get him a report "right away." She was not sure what "right away" meant. This is an issue of
semantics
TQM's two core principles are
people orientation and improvement orientation.
Lewin's change model consists of three
stages: unfreezing, changing, and refreezing.
Keith was put on probation for string of customer complaints about poor service. What source of power did his boss use?
coercive
In the BCG matrix,_
_ are companies that have high growth and high
market share, and are definite keepers.
stars
In the BCG matrix, Kroger would be in the category of — _ due to being the
largest retailer in a stable grocery market.
cash cows
Installing quality-control procedures that can be audited by independent quality-control experts is fundamental to
ISO 9000.
Firms with_cultures are formalized w/consistent processes & control mechanisms measuring efficiency & drive reliability
hierarchy
Harrison is frequently nervous, tense, worried, both at work and home. Which of the following does He likely score low?
emotional stability
Everytime Kyra's phone buzz during a mtg, she steps out to take the call or respond to text. Her behavior is described:
phubbing.
Employees and customers are treated like a family at Rahal Realty. At their co., Rahals have built a(n).
_ culture.
clan
Fear of failure, peer pressure, and personality conflicts are examples of
reasons employees resist change.
Duracell, a company well-known for manufacturing alkaline batteries, derives its strategic position from which source?
few needs, many customers
Current assets, fixed assets, and liabilities are all part of an organization's
balance sheet
Krina employees will do anything she asks due to her warm personality, not her position. What's the basis of her power?
referent
According to the concept of full-range leadership, what leadership style is the opposite of transformational leadership?
laissez-faire
According to the competing values framework, the 4 types of organizational_ are clan, adhocracy, market, and hierarchy.
cultures
A___
innovation is a change in the way a product or service is conceived,
manufactured, or disseminated.
process
A___
often puts organizational development into practice.
change agent
A manager who is instructing his employee about work tasks is communicating
vertically
A manager congratulated her staff when the team received an industry award. What source of power is she applying?
reward
A forecast is a
projection of the future
A SWOT analysis is a
strengths, weaknesses, opportunities, and threats affecting an organization
CEO with a stated mission to support employees, clients, & communities they serve is described as which type of leader
servant
Which force for change is exemplified by the increasing diversity of the U.S. workforce?
demographic