(FFSS) FOOD SERVICE SYSTEM 2 Pt. 2
Labor cost is considered a ______ cost.*
A. Fixed
Food cost of Seafood Platter is P 145.00. When sold at P P450, what is the food cost percentage?*
C. 32.2%
Which of the following factors is not relevant to Labor cost?*
D. Weather
Who among the following is likely to be a fixed- cost employee?*
C. Supervisor
Food cost is an example of what type of cost?*
A. Controllable
The principle which states that “each employee must know to whom he reports”, refers to*
C. unity of command
Which of the following actions is not relevant to successful delegation?*
A. Make training an option, only if you see that mistakes are being made
In applying the principle of span of control, one needs to consider the following except*
C. the salary of the people involved
Which action is contrary to the principle of homogenous assignment ?
C. Assign an employee to perform several secondary unrelated jobs.
Which of the following information is not reflected in the organizational chart?*
D. Specific responsibilities of managers
A manager who waits for situations to arise before taking action is described as ______ manager. *
A. doer
Which statement does not conform with the traditional principles of management?*
D. Employees can receive orders from different bosses.
A leader who uses appropriate supportive & directive behaviors based on the situation is called a ___ leader. *
B. situational
This type of leadership, also called “bartering”, or “leader follower exchange”, uses rewards to extract compliance, and punishment for non compliance.*
A. Transactional
The sequence of steps in strategic management is *
C. analyze, plan, implement, monitor, evaluate
Which theory says workers are lazy and must be directed and forced to do their work?*
C. Theory X
Which theory describes workers as committed to their job and want to achieve meaningful results?*
D. Theory Y
Which management function involves inspiring and motivating staff to willingly get the work done?*
C. Leading
Supervisors must direct the work of their people so that they will do their work…*
A. voluntarily
Authority derived by virtue of one’s position is called _____ authority.*
C. formal
Leaders who lead by virtue of the support given by fellow employees are called ______ leaders.*
D. informal
A detailed outline of routine tasks and side duties for each job position is called*
B. Job description
An employee’s dissatisfaction for unjust company disciplinary action against him is called a….*
D. grievance
A corrective action by the company to make employees understand and follow company rules.*
A. Discipline
An outline of the personal qualification requirements for each position is called*
C. Job specification
The Labor Code of the Philippines is embodied in*
B. PD 442
A disagreement among individuals/groups in an organization results in *
B. Conflict
As per Labor Code, which situation does not warrant requiring employees to work overtime?*
D. An absent manager or supervisor
Which is not required for a woman to avail of maternity leave ?*
C. legally married
A supervisor who evaluates and compares results with targets and standards previously set, is …*
D. controlling
As per Labor Code, the normal daily hours of work for any employee is*
B. 8 hours
“Hours worked” as defined by the Labor Code, refers to *
A. duty hours + short rest periods
As per Labor Code, our overtime (OT) practice is wrong if we ____________ *
B. offset OT by going under time on another day
As per Labor Code, which statement related to holidays is incorrect? *
A. Companies w/ 5 or less employees are exempted from giving regular pay during regular holidays
In today ’s workplace, the main link/s between the company ’s goals and the people who must accomplish these goals are
D. the supervisors
A supervisor is likely to lose the trust and confidence of his/her employees if*
D. he/she demonstrates any or all of the above listed behaviors.
Resolving conflicts is likened to the job of a firefighter. The first step in resolving a conflict is to .*
A. contain the problem and prevent it from going out of hand.
The saying: “you can take a horse to the water , but you cannot force it to drink” means ______.*
D. “we need to motivate and inspire our employees so that they will develop an inner drive to perform without being pushed”.
Which of the following can make an office memo less effective?*
A. Writing a lengthy memo on varied subjects
A job analysis is used for the following purposes, except*
D. to determine job satisfaction level of employees.
A supervisor got this advice to promote effective communication in the workplace: “ listen to the whispers and you won ’t have to hear the screams”. What does this statement mean?*
C. Give importance to small issues to prevent them from becoming big issues later on
Which of the following information is not true about a job description?*
D. It gives information on rules and regulations related to the job
Which of the following information is not found in a job description?*
D. Procedure for recruitment, selection and placement
What is the sequence of steps involved in employee selection and hiring.*
A. Improves employees’ skills, knowledge & attitude
Which of the following is not a benefit derived from training employees?*
B. It raises employee’s pay
The following situations indicate need for training, except:*
D. pay is low
The Buddy Method is _______ _*
C. an informal type of training where an employee is paired with another
Which of the following is not true about on the job training in foodservice operations?*
D. Mostly involves formal classroom instruction
Job shadowing is a commonly used training method in food service operations. What is job shadowing? *
D. when a trainee learns from a more experienced employee by following and observing him as he does
To train effectively, an adult trainor must be guided by the following points, except____*
D. Adults are more knowledgeable than young trainees
For effective training in the workplace, a supervisor must understand the uniqueness of adult learning. Which statement below is not true about adult learning?*
D. Adult learners are usually more confident compared to younger learners
Which of the following statements about the difference between training and education is not true. *
D. Training is more general in scope; education is more focused.
For an effective performance appraisal, supervisors must avoid common errors listed below. Which among the following is not an error in performance appraisal?*
D. Appraisal by objective
The saying: “Deal with the conflict or it will deal with you!” means a conflict that is not resolved will*
A. be tougher to deal with later on, and might undermine you, or your position.
We are often advised that “change” is constant and we have to always be prepared for organizational change. As a supervisor in an organization, which among the following is the best way to cope with change*
D. Do all of the above