Lesson 2-POM
It is the ability to influence and guide a group or organization toward achieving its goals.
Leadership
It involves inspiring, motivating, and empowering individuals to work cohesively towards a common vision.
Leadership
Needs a strong understanding of the nature of human being, the basic needs, wants, interest and abilities.
Leadership
"Leader and followers raise one another to higher levels of motivation and morality.. leadership becomes moral in that it raises the level of human conduct ans ethical aspiration of both the leader and the led, etc ..."
James MacGregor Burns
Implementation of TQM Process
• Start with leadership
• Manager Education
• Timing
• Quality Council Information
• Manager and Supervisor Involvement
• Union Involvement
• Conduct Survey
• Patience
It is a group of senior leaders responsible for overseeing TQM efforts.
Quality Council
Who is in the council?
• Chief Executive Officer ( CEO)
• Managers
• Coordinator/ Consultant
• Union
Role of the Coordinator
• Communicate needs
• Track Progress
• Empower Teams
• Assist Leaders
• Meet Regularly
Once the TQM program is well organized, a typical meeting agenda may be followed:
• Progress report on team
• Customer Satisfaction Report
• Progress on meeting goals
• New Project Teams
• Recognition dinner
• Benchmarking Report
They have a clear vision for quality improvement and can communicate it effectively.
Visionary
They understand and address the needs and concerns of their team members.
Empathetic
They can adapt to changing circumstances and encourage innovation.
Adaptive
They foster open and honest communication within the organization.
Transparent
They take responsibility for both successes and failures in the pursuit of quality.
Accountable
Characteristics of Effective
Visionary, Empathetic, Adaptive, Transparent, and Accountable
Determined the customer. Value, Satisfaction, and preferences may be influenced by many factors through the customer's overall..
Customer-Driven Quality
In business organization should create customer awareness, set clear and visible quality value, and high expectations.
Leadership
Refers to the term continuous both incremental and " breakthrough" improvement.
Continuous Improvement
Continuous improvement of organizational performance depends upon the abilities, skills and motivation of the employees.
Employee Participation and Development
Faster and more flexible response to customer is now a more critical requirement in business organization.
Fast response
Cost of preventing problems at are much lower than costs of correcting problems occur "downstream".
Design Quality and Prevention in General
Attaining quality and market leadership requires a business organization to have a strong future orientation and a willingness to make a long-term commitments to all stakeholder: customers; employees; suppliers; ....
Long-Range outlook
Refers to the process of obtaining a larger meaning from data to support evaluation and decision making at various levels within the organization.
Management Analysis
Business organizations should establish internal and external partnership to better accomplish their overall goals.
Partnership Development
It might also involve creating network relationships among organization unit to improve flexibility and responsiveness.
Internal partnerships
It include thosd with customers, suppliers, and eduation organizations.
External partnerships
Refers to the exercise of the organization's business ethics and effort made for the protection of public health, public safety, and the environment.
Corporate Responsibility and Citizenship Corporate Responsibility
The quality statement includes the vision statements, mission statements, and quality policy statements.
TQM statement
It is a declaration of what an organization should look like five to ten year in the future.
Vision statement
It answers the following questions: who we are; wo are the customers...
Mission statement
It is a realistic picture of what it wants to become and what is possible. The statement is short and consists of a few sentences.
Vision statement
This statement is usually one paragraph or less in length, is easy to understand, and describes the function of the organization.
Mission statement
It is a guide for everybody in the organization as to how they should provide products and services to the customers.
Quality Policy statement
It should be written by the CEO with feedback from the employees and be approved by the quality council.
Quality Policy statement
The period of time for this is 3 to 10 years and short-term planning is one year (annual) or less. Both types of planning require goals and objectives.
Strategic planning
7 Steps of Strategic planning
Customers needs, Customer positioning, Predict the future, Gap Analysis, Closing the gap, Alignment, and Implementation