Supply Chain
“Product quality means to incorporate features that have a capacity to meet consumer needs (wants) and gives customer satisfaction by improving products (goods) and making them free from any deficiencies or defects.”
Juran
Quality is everyone’s responsibility
Deming
Quality begins with intent, which is fixed by management
Deming
Do it right the first time
Crosby
Zero defect
Crosby
Quality is prevention
Crosby
Business strategy:
It comes down to the mission and the vision
Elements we can touch, see, measure, etc.
Intrinsic Value
Intagible elements such as reputation, brand, etc.
Extrinsic Value
Value:
Perceived benefits/ cost
Guides the design, creation, and marketing of goods and services by integrating the voice of the customer into all decisions
Quality function deployment
Reliability
Probability that a good, piece of equipment, or system performs as intended for a stated period of time under specified conditions