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are two critical components in ensuring that products, services, or processes meet specified standards and customer expectations. While both aim to maintain high standards, they differ in their approaches, scope, and application.
Quality Management (QM) and Quality Control (QC)
INCLUDES THE DETERMINATION OF A QUALITY POLICY, CREATING AND IMPLEMENTING QUALITY PLANNING AND ASSURANCE, AND QUALITY CONTROL AND QUALITY IMPROVEMENTS.
QUALITY MANAGEMENT
IS THE ACT OF OVERSEEING ALL ACTIVITIES AND TASK NEEDED TO MAINTAIN A DESIRED LEVEL OF EXCELLENCE.
QUALITY MANAGEMENT
ENSURES HIGH QUALITY PRODUCTS AND SERVICES BY ELIMINATING DEFECTS AND INCORPORATING CONTINUOUS CHANGES AND IMPROVEMENTS INTHE SYSTEM
ROLE OF QUALITY MANAGEMENT
HIGH QUALITY PRODUCTS, IN TURN LEAD TO LOYAL AND SATISFIED CUSTOMERS WHO BRING TEN NEW CUSTOMERS ALONG WITH THEM.
ROLE OF QUALITY MANAGEMENT
guide
LEADERSHIP
Costumer need
CUSTOMER FOCUS
participations
INVOLVEMENT OF PEOPLE
Series of action
PROCESS APPROACH
Data driven
FACTUAL APPROACH TO DECISION MAKING
Process as a system efficiency
SYSTEM APPROACH TO MANAGEMENT
Good relationship
MUTUALLY BENEFICIAL SUPPLIER RELATIONSHIP
THE MODEL IS USEFUL FOR TESTING IMPROVEMENT MEASURES ON A SMALL SCALE BEFORE UPDATING PROCEDURES AND WORKING PRACTICES.
PDCA CYCLE
IT PROVIDES A SIMPLE AND EFFECTIVE APPROACH FOR SOLVING PROBLEMS AND MANAGING CHANGE
PDCA CYCLE
Establishing quality objectives
QUALITY PLANNING
Identifying processes and resources needed to achieve the desired quality
QUALITY PLANNING
Creating a detailed roadmap for implementing quality practices.
QUALITY PLANNING
Includes audits, process assessments, and adherence to international standards (like ISO 9001).
QUALITY ASSURANCE
Focuses on preventing defects by ensuring that processes are in place to meet quality standards.
QUALITY ASSURANCE
is reactive, detecting and addressing problems after they occur but before they reach the customer
QUALITY CONTROL
Monitors and measures products or services to ensure they meet the specified requirements.
QUALITY CONTROL
Utilizes methodologies like Six Sigma, Total Quality Management (TQM), and Lean principles to identify areas for improvement and drive operational excellence.
CONTINUOUS IMPROVEMENT
Feedback loops are incorporated to ensure that products and services align with customer needs
CUSTOMER SATISFACTION
Quality management systems are always focused on meeting or exceeding customer expectations
CUSTOMER SATISFACTION
is more narrowly focused on inspection and testing to verify that the product or service meets the required standards.
Quality Control
refers to the techniques and activities used to detect and correct defects or problems in products or services
Quality Control
Testing physical attributes (e.g., size, weight, color) and functional aspects (e.g., performance tests).
INSPECTION AND TESTING
Inspecting products for defects, often at different stages of production or service delivery.
INSPECTION AND TESTING
QC teams track production data to identify trends and prevent defects before they occur.
STATISTICAL PROCESS CONTROL (SPC)
Using statistical methods to monitor and control a process.
STATISTICAL PROCESS CONTROL (SPC)
Identifying the root causes of defects and implementing corrective actions to eliminate recurrence.
DEFECT TRACKING AND CORRECTIVE ACTIONS
Ensuring that products meet the specifications and are free of defects before being shipped or delivered to customers.
FINAL PRODUCT REVIEW