Weil Hotel Customer Service

how important is customer satisfaction to our hotel's success

important

very important

which of the following is the best way to handle a guest complaint?

apologize, take responsibility, and offer a solution

what is the appropriate way to greet guests when they arrive

smile, make eye contact, and say, "welcome to Weil Hotel"

which of the following behaviours reflect good communication? (select all that apply

active listening

interrupting when the guest speaks slowly

using clear and polite language

offering non-verbal cues like nodding

rate your confidence in dealing with guests

not confident

very confident

confident