Weil Hotel Customer Service
how important is customer satisfaction to our hotel's success
important
very important
which of the following is the best way to handle a guest complaint?
apologize, take responsibility, and offer a solution
what is the appropriate way to greet guests when they arrive
smile, make eye contact, and say, "welcome to Weil Hotel"
which of the following behaviours reflect good communication? (select all that apply
active listening
interrupting when the guest speaks slowly
using clear and polite language
offering non-verbal cues like nodding
rate your confidence in dealing with guests
not confident
very confident
confident