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uniquely diverse field because it relies on a complex system of different businesses and a diverse set of employees and clients from different backgrounds.
hospitality industry
an industry in which customer-facing representatives need to understand and appreciate different cultures.
Hospitality
can help address some of these challenges and avoid making bad decisions that can have significant consequences
Cultural awareness
is defined by the values, beliefs and attitude that reflect a company’s priorities and guide their business.
organizational culture
has to be a part of the organizational culture in order to be effective
Diversity
that outlines rules and regulations regarding diversity, ensuring that employees are familiar with the policies and reinforcing these priorities in regular staff meetings can be an essential part of building diversity into the culture
Creating a handbook
Your organization’s executives and managers will be instrumental to your efforts. “At the end of the day, it’s the leader who’s on the front line with our employees,”
EDUCATE YOUR LEADERSHIP
The need for a reflection space came to manager attention after she/he started giving up her office for 15 minutes every Friday so Muslim employees could use it to pray
meditation or prayer room
Conduct a comprehensive assessment of your organization’s demographics and people processes to develop specific strategies to promote inclusiveness
LISTEN TO EMPLOYEES
To better understand their workers’ experience, HR at American Express fields employee surveys and convenes focus groups to drill down on engagement and inclusion issues.
LISTEN TO EMPLOYEES
One of the most important ways to show employees that you respect their backgrounds and traditions is to invite them to share those in the workplace
CELEBRATE EMPLOYEE DIFFERENCES
Once you have taken steps to create diversity in your business and establish a clear company culture, there is still work to be done
MANAGING A DIVERSE WORKFORCE