- Six fundimental concepts of institutional talk
- Goal Orientation, Turn taking, Allowed contribution, Professional lexis, Structure, Asymetry.
- Power and Politeness in the workplace
- Great deal of workplace talk is assumed and embbedded within its social and orgainsational context.
- Bell
- Design and shaping of language to take the speakers audeicne into account.
- Goffman
- Lingustic endeavour to present ourselves more favourably
- Communicative acts impinging on a hearers need to be respected and to maintain self-esteem and status
- Sucessesful FTA's will 'dent' another speakers face and diminish their social status
- Habermas
- Different social statuses are percieved to have different levels of power in a convesation
- Wenger
- People in a closer proximity such as work communicate in a verbal short hand. This is considered difficult to inflitrate to an outsider as they are not familiar with the specific sociolect.