Lesson 1-POM
In what year, WA Shewhart of Bell Telephone Laboratories developed a statistical chart for control of product variables.
1924
In what year, the American Society for Quality Control was organized.
1946
In what year, W. Edwards Deming, who studied statistical quality control from Shewart, gave a series of lectures on statistical methods of Japan engineers and on quality responsibility to the CEOs of the largest organization in Japan.
1950
In what year, the first quality control circles were organized for the purpose of quality improvement. Simple statistical techniques were learned and applied by Japanese workers.
1960
In what year, US managers were making frequent trips to Japan to learn about the Japanese miracle
1970 to 1980s
It is an improvement to the traditional way of doing business. It is a proven technique to guarantee survival amid word-class competition.
Total Quality Management
The continual process of detecting and eliminating manufacturing errors, streamlining supply chains , improving the customer experience, and ensuring employees are fully trained.
Total Quality Management
It is for the most part common sense, as stated by D. H. Besterfield.
TQM
Made up of the whole.
Total
Degree of excellence a product or service provides.
Quality
Act, art or manner of handling, controlling, directing, etc.
Management
The Art of managing the whole to achieve excellence.
TQM
Primary product characteristics, such as the brightness of the picture.
Performance
Secondary characterics, added features, such as, remotr control.
Features
Meeting specifications or industry standards workmanship.
Conformance
Consistency of performance over time, average time for the unit to fail.
Reliability
Useful life, includes repair
Durability
Resolution of problems and complaints, ease of repair.
Service
Human-to-human interface, such as the courtesy of the leader.
Response
Sensory characteristics such as exterior finish.
Aesthetics
Past performance and other intangibles, suh as being ranked first.
Reputation
He is known as the father of quality management.
W. Edwards Deming
He said the qoute, " We have learned to live in a world of mistakes and defective products as if they were necessary to life. It is time to adopt a new philosophy in America".
W. Edwards Deming
14 points as a Theory for management improvement pf quality, productivity, and competitive position.
•Create and publish the aims and purposes of the organization.
• Learn the new Philosophy
• Understand the purpose of inspection
• Stop awarding business based on price alone.
• Improve constantly and forever the system
• Institute Training
• Teach and institue leadership