Foo 7
• It ensures customers are receiving
timely and satisfactory responses to their calls, as well as tracks callers to build relationships with clients
and prospects.
Call Management
refers to the processes and systems businesses and organizations use to handle incoming calls.
Call Management
TELEPHONE CALL RECEIVING PROCEDURE
THINGS YOU SHOULD LEARN:
You Should Know:
1. Your system first.
2. You should be able to identify what is external and what is internal call.
3. How to transfer a call.
4. Some frequently use telephone code Country code for outbound calls
5. How to put your caller on hold
6. How to use different phrase while talking
7. How to receive other's call in your phone,
You should
1. You should always have a pen or pencil and small
note books to write down messages or notes.
2. Answer a telephone call within 3 rings.
3. If you receive an internal call then you should start with a greeting ther your department name then your name then asks how you can assist him.
For example: Good morning, Front Desk, this is Nikki speaking,
how may I help you?
4. For an external call follow this procedure: Greeting them, stating your
hotel's name then ask how you can assist him.
For example: Good morning! NCST Hotel, how may I assist you? (or how can I help you?)
Reservation info
Name
Contact
Email
when
How many nights
who
what kind of room
Request