Chapter 13 psy
CEO Openness
work emphasizing adaptability
CEO extraversion and low agreeableness
more results oriented cultures
CEO conscientiousness
detail oriented work place
Industrial Organization psychology (IO)
branch of psychology that studies how human behavior and psychology affect work and how theyre affected by work
Industrial psychology
studies job characteristics applicant characteristics and how to match them it also studies employee training and performance appraisal
Organizational psychology
studies interactions between people working in organizations and the effects of those interactions on productivity
Human factors psychology
studies how workers interact with the tool of work and how to design those tools to optimize workers productivity safety and health
job analysis
consists of accurately describing a task or job. applicants who match job analysis are selected
Selecting Employees
1. Selected candidates are evaluated to assess their feit with the job
2. Candidates are evaluated with tests work samples exercises and interviews
3. interviews can be structured and unstructured
Training Employees
New hires are trained and sometimes mentored
1. mentoring consists of an experienced employee guiding the work of a new employee
performance appraisal
is an evaluation of an employee success or lack of success at performing the duties of the job
300-degree feedback appraisal
includes rating from supervisors cunstomers peers employers and the employee
Bias Protections in hiring
I-O psychologists must be aware of criteria on which applicants cannot be selected
Age citzenship disability status gender identity marital status pregnancy religion sexual orientation
Equal Employment Opportunity Commission
is responsible for enforcing federal laws that make it illegal to discriminate against a job applicant or employee
Immutable characteristics
are traits of an individual that are fundamental to their identity
Americans with Disabilities Act
states people may not be discriminated against due to the nature of their disability
ADA covers
alcholism, former drug use, obesity, psychiatric disabilities
Bona fide occupational qualifications
are requirements of certain occupations for which denying an individual component would otherwise violate the law
Job satisfaction
describes the degree to which individuals enjoy their jobs.
Job stress
is caused by specific stressors in an occupation
Work family balance
consists of juggling the demands of work life with the demands of family life
source of family conflict 1
time devoted to work/family
source of family conflict 2
Strain from work/family
source of family conflict 3
specific behaviors required by work/family
Effective work family coping
practical support from home and immediate supervisor support
Ineffective Work Family conflict coping
flextime and telecommuting
maneger theory x
managers assume most people dislike work and are not innately self directed
maneger theory Y
Managers assume that most people seek inner satisfaction and fulfillment from their work
theory X traits
self fulfilling prophecy occurs in theory X workplaces
1 belive workers are lazy
2 strict and motivate workers with punishment
3 workers resent the manager and dont work as hard
thery Y beliefs
Arranged things so individuals can achieve their own goals and happily accomplish the organization goals at the same time.
thery X needs meet
safety and Physiological
theory Y needs
Belonging, esteem and Self Actualization
Transactional leaders
Focus on supervision and organizational goals which are achieved through a system or rewards and punishments
Transformational leaders
Possess four attributes
1. Charismatic
2. inspirational
3. Intellectually stimulating
4. Considerate
Organizational culture
the values visions hierarchies norms and interactions among its employees
three layers in organizational culture
1.Observable artifacts
2.Espoused values
3.Basic assumptions